Legal
Privacy Policy
FRACTALI AI LIMITED respects your privacy. This policy explains what information we collect, how we use it, and the rights you have over it.
Information We Collect
When you visit our websites or use our services, we may ask you to provide personal data directly — such as your contact details when you sign up for a trial, register for an event, or make an inquiry. We also automatically collect information when you interact with our digital platforms, including your IP address, browser type, and navigational data (how you arrived at our website, the pages you viewed, and the links you clicked). Additionally, we may collect information about you from trusted third parties, like our marketing automation partners, to personalise our communications. Much of this is collected using cookies and similar technologies, detailed below. If you choose not to provide personal data, some services and features may not be available or function correctly.
How We Use Information
We primarily use your personal data to manage our relationship with you: sending newsletters, providing product guidance, responding to requests, issuing service and security updates, and sending marketing communications relevant to your preferences. We also use aggregated and anonymised usage data to create analytical reports that help us improve our offerings. We may share information with our affiliate companies for consolidated functions such as payment processing; with third-party service providers who support financial or legal governance, delivery of our websites and services, security assurance, or marketing programmes; and where required to comply with applicable laws, regulations, or court orders, or to establish our legal position. Sharing may involve transferring and processing data in countries other than your country of origin; we take steps to ensure it is protected to a standard comparable with New Zealand's privacy laws.
Security and Data Protection
We are committed to ongoing security policies and programmes to protect your personal data, with appropriate technical measures and operational procedures securing your interactions with our websites and services. In the event of a privacy breach that we believe has caused or is likely to cause serious harm, we will notify affected individuals and the New Zealand Privacy Commissioner in accordance with our obligations under the Privacy Act 2020.
Third-Party Integrations
Some services allow single sign-in via a third-party account, such as Google or Microsoft; in these cases your interaction is subject to that provider's terms of use and privacy policies. Some services may also allow you to connect related cloud storage accounts (e.g. Google Drive, Dropbox) to enable access to your documents. To use this functionality, you must adhere to the terms of service of the corresponding provider.
Cookies and Tracking Technologies
We use cookies and other tracking technologies, such as web beacons — small files sent to your device when you visit our website. These may be session-based (expiring when you close your browser) or persistent (stored across sessions). We use them to help our website operate effectively, remember your preferences, tell us which parts of our services are viewed, and derive analytics and more relevant marketing through services like Google Analytics, LinkedIn, and Facebook. Most browsers let you accept, reject, or disable cookies. If you reject our cookies, some offerings may not work correctly or be available to you.
Data Retention and Your Rights
We retain your data for as long as we have an active relationship with you or where there is an ongoing business need, such as tax records. You have the right to ask what personal data we hold, request a copy, ask for corrections, or request deletion, and you can restrict or object to processing. You can withdraw consent for marketing at any time via the unsubscribe link in an email or by contacting us directly. We will investigate any issues you raise in a timely manner.
Contact Information
For privacy-related matters, contact the FRACTALI AI LIMITED Privacy Officer — email sales@fractali.ai, phone +64 027 4660014. You also have the right to contact the Office of the Privacy Commissioner — email investigations@privacy.org.nz, phone 0800 803 909.